Financial Security
No Moment Delivered?
100% Full Refund.
Our zero-risk escrow protocol ensures you never pay for unfulfilled or canceled interactions.
When Refunds Are Triggered
Because your payment is stored in an isolated secure holding balance, full 100% refunds are automatically issued back to your original payment method under the following circumstances:
- The talent's management declines or is unable to accept your scheduling parameters within the initial 24-hour request window.
- Unforeseen production schedules cause the celebrity to cancel an already-confirmed appointment without presenting a suitable reschedule date.
- Technical failure on the platform's video infrastructure prevents the interaction from commencing successfully.
Fan Cancellations
If you decide to withdraw your request before management accepts it, a full refund is processed instantly. For confirmed appointments, cancellations made by the fan up to 48 hours before the scheduled time receive a full refund, less standard escrow administrative fees.